A clear understanding of how we'll work together.
1. Welcome
Thank you for choosing Ben Stewart Coaching. My goal is to provide professional coaching, support and accountability to help you build sustainable habits and improve your health and wellbeing.
By working together, we both agree to create an honest, respectful and supportive coaching relationship based on trust and commitment.
2. Scope of Coaching
Ben Stewart Coaching provides habit, lifestyle and personal training coaching designed to improve overall health and wellbeing.
Coaching may include:
- Lifestyle coaching
- Habit development
- Goal setting
- Accountability
- Exercise programming
- Nutrition guidance and education
- Mindset support
Coaching is educational and supportive in nature and should not be considered medical,
psychological or therapeutic treatment.
3. Professional Limitations
Ben Stewart is a fully qualified Level 3 Personal Trainer.
Services are provided within the scope of these qualifications and experience.
Ben Stewart Coaching does not diagnose, treat or cure medical conditions, prescribe medication, or replace advice from your GP or other healthcare professionals.
If appropriate, clients may be advised to seek medical clearance before participating.
4. Client Responsibilities
Successful coaching requires active participation. By joining Ben Stewart Coaching, you agree to:
- Be honest about your health and circumstances.
- Take responsibility for your own decisions and actions.
- Communicate openly about any concerns.
- Inform Ben Stewart of any injuries, illnesses or changes in health.
- Complete coaching activities to the best of your ability.
Results cannot be guaranteed, as outcomes depend on individual effort and circumstances.
5. Payments
Coaching fees are payable monthly in advance.
Payment must be received before coaching services commence for each billing period.
Failure to make payment may result in coaching sessions being postponed or cancelled until payment has been received.
6. Cancellation & Refund Policy
Ben Stewart Coaching offers a 30-day money-back guarantee.
If, within the first 30 days of your initial programme, you decide coaching is not the right fit, you may request a full refund. No explanation needed.
This guarantee may only be used once per individual and cannot be claimed on future programmes or coaching services.
After the initial 30-day period, ongoing coaching may be cancelled by providing one calendar month's notice.
7. Session Changes
If either party needs to rearrange a session, at least 24 hour's notice should be provided wherever possible.
Ben Stewart Coaching will always endeavour to reschedule missed sessions fairly and promptly.
8. Health & Safety
Exercise carries an inherent risk of injury.
By participating, you confirm that you believe yourself to be medically fit for exercise or have sought appropriate medical advice where necessary.
You agree to stop any activity that causes unusual pain or concerning symptoms and seek appropriate medical advice where required.
9. Confidentiality
Information shared during coaching will be treated confidentially and respectfully, except where disclosure is required by law or where there is a serious concern for the safety of yourself or others.
10. Liability
While every effort is made to provide safe, evidence-informed coaching, participation is voluntary and undertaken at your own risk.
Ben Stewart Coaching cannot accept responsibility for injuries, losses or damages arising from failure to follow advice appropriately, failure to disclose relevant medical information, or circumstances beyond reasonable control.
Nothing within this agreement limits any liability that cannot legally be excluded under applicable law.
11. Changes to Coaching Services
Programmes may be adapted at any time to better suit the client's progress, goals or circumstances.
The coaching framework is intended as a guide rather than a fixed curriculum.
Your acceptance time, name and the complete agreement will be recorded together. You will receive access to a copy.